Frequently Asked Questions
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A. Our primary service area is the Metro East Region of Southern Illinois and surrounding areas. We do travel, however properties outside of our standard service area will incur a nominal travel fee.
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Description teA. The simplest way is through our online order form where you can schedule 24/7. You can also contact us via phone or email or phone
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A. Turnaround for most services is the next day. Some videos can take up to two days.
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A. You will receive an email and text the day after your shoot notifying you the media is ready. You can access all your media for all your listings within your personal account.
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A. Our system is set up to pay by credit card upon delivery. However, if you prefer to pay by cash, check or online transfer just let us know.
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A. We do not put a limit on the number of photos you receive. The number varies depending on the size and features of the property. Some rooms may only require a single shot whereas another may need several.
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A. Yes. We are licensed sUAS pilots under the FFA's Part 107 Code of Federal Regulations.
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A. Yes
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A. It is usually not necessary as long as we have access to the property. We may need to move or rearrange objects in the home to make the photographs/videos more appealing and it is always nice to have an extra set of hands. It is also helpful if the agent or seller can point out any important features they would like to emphasize or areas to avoid.
We unfortunately do not currently have a Suprakey. However, agents are able to grant us one time access.
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A. Generally, it takes between 1-2 hours to shoot. Time on site varies depending on the size of the property, services ordered, how well staged it is, etc.
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A. We have put together a Home Prep Checklist outlining what is needed to get your house looking its best for photo and video.
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A. Photoshop is indeed an incredible tool with seemingly endless power, however nothing is better than getting the image as “correct” as possible during shooting.
Photoshop does not mow your lawn or put your laundry away. Please follow the Home Prep Checklist to assure the property is ready for the big day.
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A: You will have two download options 1) files already optimized for the MLS 2) high resolution for print.
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A. No. As a standard in the photography and media industries, the photographer/business retains copyright on all images. You purchase a single use, non-transferable image license for the purpose of marketing the property.
Basically, you can use the media however you would like but you can not sell it to anyone.
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A: Absolutely, that is exactly what they are for.
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A: Any shoot cancelled within 12 hours of a confirmed appointment will be charged a $50 cancellation fee. We are always happy to reschedule in the event of poor weather, illness, or other unforeseen circumstance.
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A: Yes we do! We offer bundles at a discount, see our order form for details.
You also have a referral code that when shared with another agent gives a $25 credit to your account when they book for the first time.
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A. Over 90% of buyers begin searching for their new home online, therefore quality photos and videos are essential to effectively marketing your listing. The best presented homes generate more buyer interest and more traffic. As a result, they average less time on the market to sell, which translates into dollars well spent for a real estate agent or seller.
When hiring a photographer, you will improve your personal image/brand by presenting yourself as a true professional in your field and stand out from your competition . The extra investment to adequately market your listing pays off even after the sale by getting you that next listing.
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A. Many agents and homeowners cut corners by shooting photos and videos themselves. This is a real disservice to homeowners AND potential buyers. Having a camera, even a really good one, does not make you a professional photographer in the same way owning a guitar does not make you Jimi Hendrix.
As an agent, the time you spend on photos and videos yourself interferes with other aspects of your job. Your time is better spent building relationships and drumming up new clients to build your business.